Many different types of headsets are available on the market today. When looking for the best headset for call center. There are a few things that you need to take into consideration. The first thing is the best type of headset for your employees. There are ten leading headsets for streaming and call center over-the-head, on-the-ear, and in-the-ear. The next thing you need to consider is the type of connector used.

What is the best headset for call center?

There is no definitive answer for the best headset for call center. However, when purchasing Plantronics noise cancelling headset call center headsets for your call center employees, some factors include noise-canceling capabilities, streaming audio capabilities, and comfort.

Noise cancelling headsets can be a tremendous asset in a call center environment. Calls are often conducted in close quarters, and background noise can be disruptive and interfere with the caller’s ability to hear the agent. Noise cancelling headsets help to reduce distractions and allow agents to focus on the conversation best usb headset for work.

Streaming audio capabilities are also essential best noise cancelling best headset for call center. Agents need to listen to calls as they come in and have access to reference materials while they are on the phone. Streaming audio allows agents to multitask without fumbling with a stack of papers or taking notes on their hands.

best headset for call center

Quicks Picks Best Headset for a call center?

  1. Jabra Engage 65 Wireless – Best Headset for call center
  2. Logitech H390 Wired Headset for call center and work from home
  3. Sennheiser SC60
  4. Plantronics Voyager Legend Wireless Bluetooth Headset
  5. Jabra UC Voice 550
  6. Plantronics Voyager Focus UC B825 Headset
  7. Jabra Evolve 40 Mono
  8. Jabra Pro 930 Mono
  9. Sennheiser CC 550 IP
  10. Sennheiser DW Pro 2 ML
best headset for call center

How to Choose Best headset for call center 

Headsets are an essential piece of equipment for call centers. Call center sennheiser cc headset to provide a clear line of communication between agents and customers, and they can help reduce noise levels in the center. When choosing a headset for your call center, consider a few factors.

best headset for call center

Noise Cancelling

Best Headset For call center, noise-cancelling headsets are a necessity. Best noise cancelling headset for work Models with Aggressive Noise Cancellation (ANC) are pretty pricey. To minimize background noise and enhance voice clarity, you can use noise-canceling headsets that can be used with third-party apps.

Affordability

Employees in call centers wear headsets all day long, and so they need to be comfortable with the Design. The opposite is the case for too heavy, bulky, or clumsy models. Choosing a headset that would be both lightweight and wireless headset is a good idea. Don’t forget to include hearing protection padding.

Durability

Isn’t this a self-evident fact? After spending loads of money on headsets, you expect them to last long. Having a headset malfunction during one customer service call would be a nightmare for any call center agent.

Design and Style 

In the end, headsets that are simple to set up and use are the favorite. Depending on your preference, you have to choose between the best headsets for call center that sit behind or over your ears. However, most call centers prefer using a dual earpiece due to the superior sound quality it provides over a single earpiece.

Technology

Headsets with inventive additional features would be a bonus. Call centers need various features in their headsets to effectively handle calls and texts, including the ability to implement with other apps, trustable connectivity (for wireless headsets), clear audio, and a high-quality microphone best headsets for cold calling.

1. Jabra Engage 65 Wireless Headset for call center

Pros

+ Outstanding Mic Clarity
+ Powerful bass depth and Clear Sound
+ Very Comfortable Design
+ Dedicated Onboard Controls

Cons

– Can be an annoying dock headset for charging
– Phones can get complicated

Sale
Jabra Engage 65 Wireless Headset, Stereo – Telephone...
170 Reviews
Jabra Engage 65 Wireless Headset, Stereo – Telephone...
  • INDUSTRY LEADING PERFORMANCE – Enjoy superior DECT wireless connectivity with the Jabra Engage 65...
  • INCREASE AGENT FOCUS – Overcome interruptions with an integrated busylight that acts as a...
  • ALL-DAY BATTERY – Get up to 13 hours of talk time with the Jabra headset. When you do need to...
  • ENHANCED HEARING PROTECTION – Jabra Engage pro headset features high levels of hearing protection,...

Last update on 2022-11-25 at 20:13

I love that I can now walk around while on a call and best headset for call center. The sound quality is excellent, and it’s very comfortable to wear.

The Jabra Engage 65 Wireless Headset! I can now conduct my business from anywhere in the house. The noise control quality is excellent, and the headset is very comfortable no tight fit headset. I would recommend this product to anyone looking for a quality wireless headset to work for the office.

Short and sensitive, the mic has a short-range is not a big issue for me. The speaker on the headset is great, and I can hear everyone. It’s also really comfortable. This headset would be a good choice for you. However, this is the best headset. If you are not comfortable, then look for another device.

2. Logitech H390 Wired Headset– best headset for call

Pros

+ Solid and Comfortable
+ Excellent Mic and Software Adjustments
+ Outstanding Audio Performance

Cons

– Weak bass
– No Phone Controls with cable

 

Last update on 2022-11-25 at 20:13

I’m pleased with the Logitech H390 Wired Headset, the best noise cancelling best headset for call center. The audio quality is crystal clear, and the headset is handy with the in-line controls. The USB-A connection is straightforward to use, and it’s great for making clear internet calls. The noise cancellation Mic Headset that cancels background noise is also great, and it makes for a great experience.

This isn’t a major issue at all. If you’re looking for a very inexpensive USB wired headset that sounds decent and has a good warranty, the Logitech H390 Wired Headset might be perfect. It does provide a decent headset experience for the price.

3. Sennheiser SC60Double Side Business Headset

Pros 

+ Premium Design
+ Easy Plug and Play Set up
+ Outstanding Crisp Balanced Sound

Cons

– A Tight Fit
– No Surround Sound

Sennheiser Consumer Audio SC 60 USB ML (504547) -...
1,522 Reviews
Sennheiser Consumer Audio SC 60 USB ML (504547) -...
  • Designed with Skype in Mind: For professionals using Skype for Business, who require a consistently...
  • HD Sound: Powered by a neodynium speaker for legendary Sennheiser HD sound to ensure a clearer and...
  • Noise Cancelling Technology: Filters out all unwanted background noise for crystal-clear...
  • Bendable Boom Arm: Flexible arm ensures that your microphone stays in the perfect position and...

Last update on 2022-11-25 at 20:13

The Sennheiser SC60 USB headset! The sound quality is impressive, and the noise cancelling mic ensures that my calls are always transparent. The headset is also very comfortable to wear, even for long periods. Plus, the two-year warranty gives me peace of mind knowing that if anything happens to the headset, Sennheiser will be there to help with great call opportunities with consumers. One of the best headsets for call center.

All in all, this is a wonderful headset and a good solid product for this range. I always recommend this Sennheiser sc60 best headset headset for call center. If you are not comfortable, then look for another device.

4. Plantronics Voyager Legend-Bluetooth Single Ear Headset

Pros

+ Premium Design
+ Excellent Call Quality
+ Outstanding Battery Life
+ intuitional Controls

Cons

– Tight Fit
– No depth Sound

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Plantronics by Poly Voyager Legend Wireless Headset -...
20,512 Reviews
Plantronics by Poly Voyager Legend Wireless Headset -...
  • CLEAR AUDIO QUALITY: Take conversations on the go or on the road with confidence as your headset’s...
  • CONNECTIVITY & MOBILITY: Connect your mobile device or tablet through Bluetooth and move freely with...
  • HANDS-FREE: Optimize every call as intelligent sensors pause music and direct calls to your phone or...
  • EASY-TO-REACH BUTTONS: Conveniently placed buttons let you easily access and control mute, volume,...

Last update on 2022-11-25 at 20:13

The Plantronics Voyager Legend is the best headset for call center! The Smart Sensor technology is terrific- it reacts when you put the headset on and starts listening for your voice commands. This makes it so easy to use Siri, Google Now, or Cortana without pressing any buttons on the headset. The sound quality is also excellent, and it’s comfortable to wear. I would recommend this headset to anyone looking for a great audio experience!

The Plantronics Voyager Legend’s build quality is good. The ear-hook is flexible, and the headset looks fairly premium overall. Please check compatibility before purchasing.

5. Jabra UC Voice 550 – Softphones Headset

Pros

+ Great Voice Quality
+ Very Soft Pads
+ Very Comfortable

Cons

– Awkward
– Ear Cups don’t swivel

Jabra UC VOICE 550 Duo Corded Headset for Softphone
320 Reviews
Jabra UC VOICE 550 Duo Corded Headset for Softphone
  • HD Voice - High quality audio for crystal clear conversations Enjoy high-definition sound with HD...
  • Peak Stop - Peak Stop technology immediately removes potentially harmful loud sounds or tones before...
  • UC Plug-And-Play - Jabra devices feature intuitive call control and seamless connection to all...
  • Noise Canceling Microphone reduces unwanted background noise and the noise-canceling microphones...

Last update on 2022-11-25 at 20:13

I’m impressed with the Jabra UC Voice 550. The sound quality is fantastic, and the conversations are crystal clear. The noise-canceling mic is fantastic and eliminates any background noise. The peak stop technology is also a great feature and eliminates potential interruptions. Overall, I’m delighted with this Jabra UC headset and would recommend it to anyone looking for a great audio experience for the business call center.

Jabra UC voice 550 – softphones headset is a quality full headset and very comfortable to use it becomes hard to hear. Still, I just love this headset. But if you want to buy another headset then the choice is yours.

6. Plantronics Voyager Focus UC – Business Headset

Pros

+ Great Voice Quality
+ Long Battery life
+ Very Comfortable
+ Balanced Sound Quality

Cons

– Bluetooth Only
– No Wired Optio

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Plantronics - Voyager Focus UC with Charge Stand (Poly) -...
3,760 Reviews
Plantronics - Voyager Focus UC with Charge Stand (Poly) -...
  • Connects To: For a professional needing to connect to a PC/Mac using USB-A and/or mobile phone....
  • Ideal For: Professionals working in a distracting environment at home or in the office.
  • Audio Performance: Active Noise Canceling (ANC) allows you to focus on your caller and not your...
  • Talk Time & Roaming Range: Up to 12 hours of talk time (10 ANC on) and listening time: Up to 15...

Last update on 2022-11-25 at 20:13

The Plantronics Voyager Focus UC headset has for a while now, and love it for every user! The sound quality is fantastic, and it is effortless to use. The headset is also really comfortable to wear, and it blocks out a lot of noise, which is excellent if you are trying to focus on a call. Overall, I would highly recommend this headset to anyone looking for a great audio experience during calls for business and work from home.

I guess you might as well feel like a boss if you have a headset on all day. Plantronics voyager focus uc – the business headset is best for me and best haedset for call center. This headset problem has no wired option only Bluetooth overall performance is good your choice whether you want to buy it or not.

7. Jabra Evolve 40 Mono – Unified Communications Headphones

Pros

+ Super Audio Quality
+ Very Comfortable
+ Office great Quality

Cons

– Cheap Design
– No wireless Option

Sale
Jabra Evolve 40 UC Mono Headset – Unified Communications...
204 Reviews
Jabra Evolve 40 UC Mono Headset – Unified Communications...
  • Passive noise cancellation for ideal concentration: Keeps high-frequency noise such as human voices...
  • Get more productive: Busy light automatically turns on during a call to let others know the person...
  • Optimised for all major unified communication platforms and built for style and comfort with a soft...
  • Easy call management: External sound controller allows for making, taking and muting calls - The 3.5...

Last update on 2022-11-25 at 20:13

The Jabra Evolve 40 Mono UC Professional Passive Noise Cancellation Headset! The sound quality is impressive for calls, and the flexible connectivity with the 3.5mm jack is convenient. It’s been great for boosting my productivity at work. I would recommend this headset to anyone looking for a great pro audio experience!

The JABRA EVOLVE 40 MONO we tested after founding no Bluetooth option felt very loose and flimsy. This is not a big issue Overall, I am very satisfied with this headset. The sound quality is good and it does its job well.

8. Jabra Pro 930 Mono- Wireless Headset for Softphone

Pros

+ Easy to USE
+ Affordable
+ Great Productivity

Cons

– simple Design
– only wireless Option

Jabra PRO 930 MS Mono Lync Optimized Wireless Headset for...
370 Reviews
Jabra PRO 930 MS Mono Lync Optimized Wireless Headset for...
  • Crystal Clear Sound; Digital Signal Processing (DSP) in Jabra audio devices will remove background...
  • Range Up to m/ft 120/395
  • UC Plug And Play; Jabra devices feature intuitive call control and seamless connection to all...
  • Remote Asset Management; Configure and implement the company's audio devices 100 percent remotely...

Last update on 2022-11-25 at 20:13

The Jabra pro 930 mono! It provides a clear wideband audio experience, and the noise cancelling is fantastic – it blocks out any unwanted sound. The headset is also very comfortable to wear, and the secure headband ensures that it won’t fall off during a call. I would recommend this headset to anyone looking for an entry-level wireless option.

This is a DECT Softphone headset at a reasonable price point. The next step up is approx. double and the only real competition in this price range is the Logitech H820e. Compared to that model this one is a bit lighter, has a slightly shorter dock, and is more
comfortable. This is the best Jabra PRO 930 mono Wireless Headset for Softphone. I recommended Jabra PRO 930 mono headset.

9. Sennheiser CC 550 IP – NoiseGard Bluetooth Headphone

Pros

+ Easy to set up
+ Natural Warm Sound
+ Very Comfortable

Cons

– simple Design
– only wireless Option

SENNHEISER PXC 550-II Wireless NoiseGard Adaptive Noise...
8,168 Reviews
SENNHEISER PXC 550-II Wireless NoiseGard Adaptive Noise...
  • Superior sound quality and active noise cancellation: The PXC 550-II Wireless delivers Sennheiser...
  • Exceptional battery performance up to 30 hours: The PXC 550-II Wireless delivers up to 30 hours of...
  • One touch access to voice assistant: With the touch of a single button you have access to your AI...
  • Touch pad control: A touch pad on the right ear cup provides volume, play, stop, pause and track...

Last update on 2022-11-25 at 20:13

I am thoroughly impressed with the Sennheiser CC 550 IP Binaural Wideband Noise-canceling Headset! sennheiser call center headsets the headband padding and extra-large ear cups make it very comfortable to wear for extended periods. The sound quality is excellent, and the noise cancelling feature works well. I Sennheiser cc 550 ip amazon highly recommend this best headset for call center or anyone who needs to make calls in a noisy environment.

I like the overall quality and comfort and the music is great. The Sennheiser PXC 550-II’s are some excellent over-ear headphones. The headphones have very good noise cancellation, and are very comfortable to wear. Overall, I’d give this a 5/5. Only a slight disadvantage it’s okay not a big issue.

10. Sennheiser DW Pro 2 ML – Wireless Office Headset

Pros

+ Voice Noisy Environments
+ Very Comfortable
+ Easy to Fit
+ Computer Audio and paired Device

Cons

– No Mobile App and PC Software Uninspiring
– Ear Controls Limited
– Not Greater Stereo Headphone

Sale
Sennheiser DW Pro 2 Dual Ear Wireless Office Headset with...
74 Reviews
Sennheiser DW Pro 2 Dual Ear Wireless Office Headset with...
  • Binaural wearing style covers both ears for increased stability and focus. Adjustable...
  • Best-in-class range of up to 400 feet - walk and talk up to 400 feet from your phone
  • Intelligent Fast Charge means you'll get up to 12 hours of talk time in a one hour charge!
  • Ultra-Comfortable - with a wearing style that covers both ears with soft leatherette ear cushions,...

Last update on 2022-11-25 at 20:13

The Sennheiser MB Pro 2 UC ML is a great Bluetooth headset for Office or calls centers. It is a very competent headset with no frills. The sound quality is excellent, and it is elementary to use. It is also gender-neutral, which is excellent. The only downside is that it is expensive, but it is worth the money.

I’m a big fan of the Sennheiser MB Pro 2 UC ML. The Sennheiser wireless headphones are a very competent Bluetooth headset for the office or call center. It’s simple and has no frills, which I like. It also has neutral sounds, which is excellent. The sound quality is excellent, and it’s very comfortable to wear. I highly recommend this headset!

The DW Pro 2 call quality is phenomenal, with completely crystal clear voices and no background noise. Adjustable noise-canceling microphone filters out most unwanted background noise making. your calls clearer and more professional. Protect your hearing with ActiveGard technology.

I use this one with the “cube,” which looks pretty cool, and I also got a Bluetooth so I can use it with my smartphone. The really cool thing is that the cellphone charger will charge both. And the charger is super sweet with a USB connector on one end and the charger on the other a magnet ensures the connection is made. I modified my DW Pro 2 with jumbo Plantronics ear coverings as I was used to them.

The DW Pro 2 is it’s really expensive. but overall it’s ok. For sure, I would recommend it. Thank you!